TAH & Microsoft Dynamics CRM

TAH are accomplished in the provision of CRM solutions around Microsoft CRM and see this element of the Microsoft offering as a logical addition to the BI and PM capabilities TAH already offer.  The maturing of BI and its pervasive nature through business applications is perhaps most evident with CRM Applications in appropriate business landscapes.  There is often the need to provide a “soft under belly” repository with BI functionalities to a standard CRM application and MS SQL Server is a logical answer for this when considering Dynamics CRM as the core application.

Microsoft Dynamics CRM from TAH provides an organisation with a unified view of customer information and interactions by integrating sales, marketing, and customer service features.  This enables organisations to share information, accelerate and improve sales, identify new revenue opportunities and deliver consistent and improved customer service.
Microsoft Dynamics CRM assists small- to medium-sized businesses and corporate divisions to increase sales, deliver superior customer service, and make informed business decisions.

Implementing a CRM system can help organisations realise improvements in customer satisfaction and retention, reduce cost of sales and services, increase sales and revenue and acquire new customers. To be competitive today, companies must meet the expectations of both their customers, who expect constantly improving levels of customer service, and their stockholders, who expect bottom and top line results.