Once software is installed in a live environment, your organisation will see immediate benefits and users will become dependent on the information you're providing.  You need reassurance that those systems are supported by a strong partner which recognises the criticality of uptime for these tools.  You need to know that your support partner has solid experience with your software suite and has a high resolution rate to service calls.

TAH's support organisation fits those criteria and more.......

• Based in the UK    

• Operating hours 6am to 10pm

• Combined history of over 50 years support experience       

• A very high resolution rate of 99% within SLA (Support Level Agreement)

• Practical experience of deploying software and trouble shooting in live environment

• Formal accreditations by market leading BI and DWH partners

Our support portfolio extends further than the traditional software release/bug fix arena.  TAH offer additional services to suit your requirement:

• Health Check - periodic or on demand

• On-site consultancy for hands on troubleshooting and knowledge transfer

• Training (standard, advanced and administrator) - on your site or at our offices

• Advanced support - customised advice on deployment of new features and software packs

• Application support - assistance with implementations and applicatons built using supported products

TAH's credentials as a Value Added Reseller mean that we know all about implementation pressures and the need to sustain a high quality service.  This is particularly important when moving from one level of software or one tool to another.  Interaction between software from different suppliers also brings new challenges.  TAH's consultancy arm brings best practice and real world deployment experience to bear on its support offering, so you can be sure that you're partnering with a top grade organisation - one who understands and is able to address unexpected issues for you.  TAH have access to second and third line support in each of our supplier partners who include;

• Business Objects suite- Platinum Partner & XI Migration Accredited Partner

• NOAD BO Technology Partner - UK distributor

• WherescapeRED rapid Data Warehouse Builder - exclusive UK distributor

TAH's prices remains competitive in the market - you don't pay more than the RRP for this higher quality service.  In fact, we'd like to show you that we mean what we say and offer you an opportunity to try before you buy.

If you would like to further details on the support services then please email info@tah.co.uk or call our switchboard on 01252 644644.